Hills Self Storage is a leading self-storage facility in Colchester, serving both residential and commercial customers. Located in a modern 50,000 sq. ft. site developed by Hills Building Group, the facility needed a reliable commercial cleaning partner to help maintain high standards across its internal units, shared areas and external spaces. This case study shows how Total Care Cleaning supports Hills Self Storage with specialist cleaning services designed to keep the site clean, secure and ready to rent. This case study shows how Total Care Cleaning supports Hills Self Storage with specialist commercial cleaning services in Colchester, including industrial floor care, unit turnover cleaning and external maintenance.
Keeping Hills Self Storage Clean, Secure and Ready to Rent
Total Care Cleaning
Client: Hills Self Storage
Sector: Self-Storage / Commercial Warehousing
The Challenge: Maintaining Standards in a Busy, High-Traffic Storage Facility
With 50,000 sq. ft. of space and 24/7 customer access, Hills Self Storage needed a cleaning service that could support both day-to-day presentation and operational demands. The site includes busy shared areas, internal storage units and external customer-facing spaces, all of which need to be kept clean, safe and well maintained.
- Maintaining high-traffic areas: Keeping corridors and shared spaces clean and presentable despite constant footfall, trolley use and day-to-day operational wear.
- Rapid unit turnaround: Cleaning vacated units quickly and thoroughly so they were ready to rent without unnecessary delay.
- Working within a secure environment: Delivering cleaning services within a high-security facility with PIN access, alarmed units and controlled access requirements.
- Protecting external presentation: Ensuring the building exterior, fascia and car park reflected the professional standards and premium image of the Hills Self Storage brand.
Our Solution
Hills Self Storage needed a cleaning service that could support the day-to-day running of a busy self-storage facility while maintaining high presentation standards throughout the site. We delivered a tailored cleaning programme covering internal areas, vacated units and external spaces, helping the facility remain clean, secure and ready for customers.
Industrial Floor Care
To maintain the main corridors and other high-traffic areas, we used heavy-duty industrial scrubber-dryers as part of a thorough floor care process designed to keep the facility clean, presentable and well maintained. Our approach included:
- Deep Extraction: Thorough removal of embedded dirt and abrasive grit to help protect floor surfaces and reduce wear in busy access areas.
- High-Gloss Polishing: Mechanised polishing to create a clean, professional finish that improves the look of the facility and supports a well-maintained environment.
Full-Site Maintenance
Our service was tailored to the day-to-day demands of the facility, covering both internal and external areas to help maintain a clean, professional and ready-to-rent environment.
- Unit Turnover: Rapid-response cleaning of vacated units to prepare them for new tenants as quickly as possible.
- External Care: High-level fascia cleaning, window cleaning and car park maintenance to support a clean, professional first impression.
External & High-Level Maintenance
Maintaining a professional appearance starts from the outside in. Our external cleaning services helped ensure Hills Self Storage made a strong first impression for both new and existing customers.
- Fascia & Window Cleaning: Keeping the building exterior clean and well maintained to support a professional image.
- Car Park Maintenance: Regular sweeping and litter clearance to ensure a safe and welcoming first impression for customers.
The Results
Our cleaning programme helped Hills Self Storage maintain a clean, professional and operationally ready self-storage facility, reflecting the same high standards we deliver through our commercial cleaning services in Colchester.
- Operational Readiness: Rapid-response unit cleaning helped keep vacated spaces ready to rent with minimal delay.
- Audit-Ready Standards: Consistent service delivery supported the high standards expected within a secure, well-managed facility.
- Asset Protection: Mechanised floor care helped preserve the condition and appearance of high-traffic surfaces over time.
”Holding ISO 9001, 14001, and 45001 allows us to operate at the same level of sophistication as the clients we serve. For Hills Self Storage, this means a clean, secure, and sustainable facility, every single day.
Byron PhillipsTotal Care Cleaning Director
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What Our Client Said
"We discovered Total Care Cleaning while searching for a reliable company to maintain our storage facility and offices. From the very first conversation with Byron and Jack, we felt confident in their professionalism and attention to detail. They provided a fair and transparent quote, and we immediately decided to commission their services. Since then, Katie and the team have consistently delivered outstanding results. They are always courteous, friendly, and responsive, and any adjustments or special requests are handled with ease.
The team’s professionalism is matched only by their friendliness. Katie is attentive to our specific needs and goes above and beyond to ensure the whole building is always spotless and welcoming. The communication from Byron and Jack is excellent, making it easy to coordinate schedules and address any concerns quickly.
Overall, our experience with Total Care Cleaning has been exceptional. Their high-quality cleaning, reliable service, and warm, approachable team have made them our go-to cleaning company. For anyone looking for a cleaning service that truly delivers—both in quality and customer care—we cannot recommend Total Care Cleaning highly enough”.
Ben - Branch Manager Hills Self Storage
